FAQs

  • How can I adopt a pet?
    Scan through our website see what pet you would like to adopt. Once you find a pet, click on that’s profile to see where that pet is currently located. The pet’s profile will also contain details of the Individual / NGO you can contact for adoption.

  • Does Petsy assist with the adoption process?
    Petsy is simply a listing platform that plays the role of an intermediary between the potential adopter and NGO/Individual listing the animal for adoption.
    The adoption process will be determined by the individual / NGO listing the animal for adoption and Petsy plays no role in this process.
    However, if you have a complaint to make regarding a particular NGO/Shelter/Individual for incorrect or misleading information being shared, please kindly contact us immediately.

  • Can Petsy verify or guarantee the information posted?
    Please note, whilst Petsy undergoes processes to ensure all information displayed is accurate, it would be your responsibility to verify the same. Petsy will not be responsible for the adoption process and this will be an arrangement between the potential adopter and the individual / NGO.
    However, if you have a complaint to make regarding a particular NGO/Shelter/Individual for incorrect or misleading information being shared, please kindly contact us immediately.

  • Can anyone register an animal for adoption?
    Yes, any individual or shelter / NGO can list an animal for adoption. However, it would be their responsibility to ensure that all information displayed is accurate and not misleading in any way. Where information shared is intentionally misleading, that individual / NGO will not be entitled to list any animals for adoption in the future.

  • What is the Petsy Starter Kit?
    For every successful adoption through the Petsy Adoption website, Petsy will send a starter kit to the adopter. Petsy would be verifying the adoption before sending any starter kits.
    The contents of this starter kit will change from time to time at Petsy’s discretion.
    Please note that the starter kits would not be provided for trial adoptions. They will only be provided for successful adoptions.

  • To avail the starter kit, please email us at adoptions@petsy.online with the following information:
    • Your name
    • Your email address
    • Your address
    • Details of the pet you adopted – Name, Type (Cat,Dog)